Our Digital Inclusion Action Plan

Our plan to improve digital inclusion across the city of Manchester

In collaboration with our Digital Inclusion Working Group, Digital Inclusion Steering Group and many internal and external partners, we are pleased to announce a refreshed Digital Inclusion Action Plan for Manchester.  

The document is a plan for meeting the strategic priorities of the city, particularly those articulated in the Digital Strategy. Our actions are organised into workstreams, workstreams have specific objectives, and objectives are delivered by our vast array of partners across the city.  

We are always looking for partners who are willing to commit to delivering on this action plan with our advice and support, so please get in touch! 

The Digital Inclusion Working Group

The Digital Inclusion Working Group (aka DIWG) is a taskforce of like-minded individuals and organisations with the joint aim of tackling the digital divide in Manchester.

Want to sign up?

Please send an email to digitalinclusion@manchester.gov.uk if you are interested in signing up to be a member of the working group.

Already a member?

If you would like to have some time during a DIWG meeting to present your offers, research, or case studies etc, please let us know and we can add you to the agenda.

Email us at: digitalinclusion@manchester.gov.uk


  • Digital Exclusion Risk Index Map of Manchester

    Digital Exclusion Risk Index

    In partnership with our Performance, Research and Intelligence team, we have created a tool that highlights the wards within Manchester that are most at risk of being digitally excluded.

    It is not a definitive indicator of who is and who isn’t digitally excluded (as we recognise this can be fluid), but it does give us useful data with which we can target our work.


Digital Inclusion Research

Our digital inclusion approach is informed by national and international research. Here are some organisations who have been particularly influential…

Good Things Foundation

The nationwide charity with one clear mission: to fix the digital divide for good.

Digital Poverty Alliance

An alliance of partners with the goal to end digital poverty by 2030. Read their National Delivery Plan 2023.

Minimum Digital Living Standard

Helping to tackle digital inequality by developing a Minimum Digital Living Standard (MDLS) for households with children covering all four UK nations.

Digital Inclusion Toolkit

Digital inclusion advice, guides, case studies and insights from councils across the UK, to help support your local authority’s digital inclusion work.


Our digital inclusion work

If you’d like to find out more about the steps we are taking to improve digital inclusion in Manchester, then click the button below.

“Our mission is to support all Manchester people to access the benefits of being online.”

Do you want to get involved with our digital inclusion initiatives?