How we can help you
Looking to start your digital journey, but unsure where to begin?
You will find a load of handy resources down below.
If you’d like to find out more about what we do, and how you can help us, please click the button below.
Online and Phone Digital Champion Support
Do you or someone you know struggle to use the internet or a device? Our Digital Champion volunteers would like to help. If you need a hand with your computer, smartphone, tablet, or other devices, you can contact us by text or email by simply sending us your name and we will gladly provide free phone or email support tailored to your specific needs.
Whether it’s help with reading emails, looking up information online, keeping connected to loved one or anything else digital, don’t hesitate to reach out. Our Digital Champion volunteers are happy to guide you every step of the way at your own pace. Let us know how we can help make technology easier for you and keep you connected.
Text your name to 07860064128 or email digitalinclusion@manchester.gov.uk and we will link you up with a volunteer for support.
Help with digital
You might want to learn how to apply for a job online. Perhaps the kids need a laptop to do their homework. Or maybe you want to keep in touch with family and friends.
Find out how you can get the help you need using our handy guide below
Get online at your local library
You can get free access to the internet from one of our libraries, where you can also use the computers to do what you need to online.
We are also providing free sims with internet access, thanks to our partnership with Good Things Foundations and their National Databank. Please ask a member of staff for more information.
Face-to-face help and support
Need some help with digital skills?
You can find Digital Skills Sessions near you, by using our handy directory. Search using your postcode to find the closest place to you.
Manchester Adult Education
Looking to learn something new?
Check out Manchester Adult Education, who provide free courses for Digital Skills, English, Maths and more!
Cheap Devices and Cheap Broadband
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Cheap Devices
Struggling to find an affordable computer?
Our partner, Community Computers, have set up a Low-Cost Device Scheme which can help you get set up with a laptop, desktop or tablet, for extremely discounted prices.
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Cheap Broadband
Social Tariffs are cheaper broadband or phone packages that can help save you money.
If you or someone in your house is claiming benefits, you may be eligible for a social tariff contract.
Online and over the phone help
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Learn My Way
Prefer to learn online in your own time?
Good Things Foundation have set up some fantastic courses on their Learn My Way site.
These provide an excellent learning resource if you just want to learn the basics, and you can complete the courses in your own time.
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Barclays Digital Wings
Similar to Learn My Way, including skills for work and businesses.
Whether you want to figure out the basics, or level up and take on more difficult topics, the Barclays Digital Wings online courses have it all. These courses include Microsoft 365, Social Media, Communicating for Work and more!
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Google Applied Digital Skills
Start learning practical digital skills with Google.
Learn job-ready skills from anywhere with Google’s free video-based lessons. You don’t need any tech experience to get started on these project focused lessons.
Courses include project planning, budget management and more.
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NHS Phone App Help
Book appointments with your local GP, check when your next consultation is due, view your health records or even order more of your repeat prescriptions, with the NHS app you can do it all.
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Digital Unite Tech Guides
Digital Unite have compiled an award-winning range of over 400 guides for you.
These guides cover many topics and can be used to improve your knowledge.
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Future.Now Digital Skills Directory
Find information on digital skills programmes both free and paid.
Future.Now have collated a selection of skills programmes that you can scroll through. Find one that fits your needs by clicking on the button below.
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Inspiring Digital Enterprise Award
iDEA is an international award winning programme, built to help you develop digital enterprise and employability skills, free of charge.
Free courses include coding, virtual reality, e-safety and more.
You can even gain industry recognised awards, that can make your CV stand out.
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Citizens Advice Manchester
For everything from digital support to energy bill advice, the amazing team at Citizens Advice Manchester have got you covered.
For free, impartial, confidential advice, call them on 0808 278 7800 or check out their website by clicking on the button below.
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AbilityNet Helpline
AbilityNet have volunteers across the UK ready to help you with all you digital needs.
They can even visit and provide support in your house, so if you’re interested, call their helpline on
0800 048 7642
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We Are Digital Helpline
We Are Digital have partnered up with Lloyds Bank to run a digital helpline that can offer free support and training sessions.
You can get in touch by calling
0345 222 0333
(Lines open Monday to Friday 9am to 5pm)
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Citizens Online Helpline
Citizens Online also provide support with digital skills over the phone, from one of their trained Digital Champions.
If you’d like to talk to someone about getting help with basic digital skills, call them on
0808 196 5883.
You can also text them with your query, name and phone number and they will get in touch.
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Vodafone Digital Skills Helpline
Call the free Vodafone Digital Skills Helpline to get dedicated support in getting online
0800 987 4110
A specially trained advisor will help provide you with the advice you need, and the line is free to call from any UK mobile or landline, you don’t need to be a Vodafone customer to ask for help.
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Cost of Living Support Helpline
If you need help and support during the ongoing cost of living crisis, please consider contacting Manchester City Council’s dedicated team on
0800 023 2692
The team have also set up a website, which contains a whole host of resources to help you.
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Broadband Savvy
Provides an explanation to broadband and its concepts. The website details how-to guides, buyers guides as well as general research on broadband to keep consumers in the know.
There is an interactive feature on the website where you can leave a comment and the website operators are likely to provide you with an answer. Alternatively, there is an email function on the website, as well as contact through their social media channels.
Our Newsletter!
Sign up to receive our newsletter, which contains monthly information on digital support, skills sessions and offers happening across Manchester!
You can sign up by entering your email address and clicking the “sign up” button below.
